Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
friendly staff
great location
average dining
long walk from lift lobby
8.2/10
Great
Rooms
7.9
Location
9.1
Service
8.6
Dining
7.5
Guest reviews
8.2/10
based on 10 reviews
8.9
8.9/10 based on 1522 reviews
Phil
United Kingdom,
March
2024
8.2/10
The hotel's location is perfect for exploring Singapore with easy access to public transportation. The rooms were somewhat lacking in amenities but overall amazing. The service was welcoming, professional, and able to accommodate special requests. Dining options were delightful with some limitations. The well-appointed colonial-style building adds ambiance to the experience.
Rooms
8.0
The rooms were somewhat lacking in amenities but overall amazing. Having only one chair in the Heritage room was a downside, and the sun deck without curtains was extremely hot.
Service
9.0
The service was very friendly, welcoming, and professional with the ability to fulfill special requests. However, there was a minor issue with turn-down service affecting belongings.
Location
9.0
The hotel's location is perfect with easy access to public transportation and close proximity to many must-see attractions in Singapore. The colonial-style building adds a unique touch to the experience.
Dining
7.0
The dining options were delightful with a variety available, though somewhat limited. The pick-me-up Ginger and fruit juice combo was a standout, offering a lovely sensation on the palate.
Facilities
8.0
The facilities in the well-appointed colonial-style building were suitable and served the guests' needs efficiently.
Frank
United Kingdom,
March
2024
8.0/10
I enjoyed my stay at the hotel. The rooms were clean and comfortable, and the staff was super friendly. However, the dining experience was a bit average with limited options. The location was excellent, making it easy to explore different areas on foot. The facilities were decent, providing a relaxing atmosphere overall.
Rooms
8.0
The room was clean and comfortable despite being next to a main street.
Service
9.0
The staff was fantastic, especially Ming at reception who provided excellent service.
Location
9.0
The location was great and easily accessible to nearby attractions. Right across the road from City Hall MRT station.
Dining
7.0
The dining experience had some standout dishes, like the refreshing ginger and fruit juice combo.
Facilities
7.0
The facilities were decent and provided a comfortable stay.
Patrick
United States,
February
2024
8.2/10
Even though my stay had some hiccups, I found the hotel to be clean, comfortable, and well-furnished. The staff were friendly and professional. The location was superb, right by a mall and MRT station for easy access to the city. Despite some issues with the lighting system in the rooms, the hotel offers controlled air conditioning which was a plus.
Rooms
7.0
The rooms were super clean, comfortable, well-furnished, and decorated. However, there were major issues with the lighting system.
Service
9.0
The staff were super friendly and very helpful.
Location
10.0
The hotel's location is superb, right opposite a mall and adjacent to the MRT station for easy access to the city.
Dining
7.0
The dining options lacked variety, especially for guests needing halal food, but the quality was good for a prestigious hotel.
Facilities
8.0
The hotel offers a range of facilities and services such as room service, dry cleaning, housekeeping, laundry, welcome drink, and happy hour.
John
United Kingdom,
January
2024
7.0/10
My stay at the hotel was a mixed experience. Although the rooms were far from the main lobby and lacked some amenities like a new Spa, it was strange having a covered terrace, and the breakfast was just okay. However, the service was exceptional, with friendly and efficient staff. The location was ideal, surrounded by many dining options and near places of interest. The dining experience was not up to par, but the facilities were decent.
Rooms
6.0
The rooms were far from the main lobby, which could be inconvenient at times. The lack of some amenities like a new Spa, missing towels, fruit bowl, and an extra bed for the third occupant was disappointing.
Service
9.0
The service at the hotel was exceptional, with very helpful and polite staff members.
Location
8.0
The hotel's location was great, surrounded by numerous dining options and easily accessible by public transport. It was also near places of interest.
Dining
5.0
The dining experience was a bit strange with sober breakfast options, not aligning well with the expectations of a 5-star facility.
Facilities
7.0
The facilities were average, with some room for improvement, especially in terms of dining. However, service offerings like room service, dry cleaning, and housekeeping were commendable.
Andrew
United States,
January
2024
8.6/10
The hotel offers comfortable rooms, friendly service, and a great location, but the dining experience is a bit average. The facilities are well-maintained, and the overall value for money is good.
Rooms
8.0
The rooms are comfortable and well-equipped with high standard beds and furniture.
Service
9.0
The service is super friendly and highly commendable, making us feel welcome and well taken care of.
Location
9.0
The hotel's central downtown location is convenient, with easy access to malls, the metro stop, and City Hall MRT station.
Dining
8.0
Facilities
9.0
The hotel facilities are modern and well-maintained, ensuring a comfortable stay.
friendly staff
average dining
Francis
United Kingdom,
December
2023
8.8/10
My stay at this hotel was fantastic! The rooms were not only super clean but also beautifully decorated, making it truly comfortable for a relaxing stay. However, there were some minor issues that the kind and supportive staff helped me solve. The location was incredibly convenient, allowing easy access to various parts of Singapore. The dining experience was enjoyable, offering a good variety of options. The facilities were top-notch, enhancing my overall experience.
Rooms
9.0
The rooms were super clean, comfortable, well-furnished, and beautifully decorated.
Service
8.0
The staff was super friendly and very helpful.
Location
10.0
The hotel's location was outstanding, providing great access to different parts of Singapore.
Dining
8.0
The dining experience was amazing with something for everyone.
Facilities
9.0
The facilities were top-notch, enhancing my overall experience.
Mike
United States,
October
2023
8.2/10
The hotel offers spacious and comfortable rooms with high-tech amenities like Sonos sound system, Apple Air Play on the TV, and wireless phone charging. However, housekeeping service was delayed despite prior notification. The location is excellent, providing easy access to shopping centers and public transport, surrounded by numerous dining options.
Rooms
8.0
I loved the spacious and comfortable room with all the modern tech features.
Service
7.0
The staff was friendly and anticipated our needs, but there was a lack of follow-up on a service request.
Location
9.0
The location was fantastic, close to shopping centers, public transport, and a variety of dining options.
Dining
8.0
The breakfast had a good selection, and the dining experience was enjoyable.
Facilities
9.0
The hotel offers fantastic dining options and a range of services to make the stay comfortable.
George
United Kingdom,
August
2023
8.4/10
The hotel offers a variety of tasty food options but the covered terrace for breakfast was a bit strange. The rooms are equipped with modern amenities like a Sonos sound system and wireless phone charging, but the breakfast was quite simple. The service provided was attentive and responsive. The location is superb, right in the heart of Singapore with easy access to transportation. The dining experience was average with high-quality food offerings. The hotel facilities are well-equipped.
Rooms
8.0
The rooms were furnished with modern amenities like a Sonos sound system and wireless phone charging.
Service
9.0
The service was the best part of my stay, with friendly and helpful staff always ready to assist.
Location
9.0
The hotel's location in the heart of Singapore provides easy access to transportation and nearby attractions.
Dining
7.0
The dining experience offered a variety of food options but was a bit crowded, leading to some challenges in keeping the food well-stocked.
Facilities
9.0
The hotel facilities are well-equipped to meet guests' needs.
Clive
United Kingdom,
June
2023
8.6/10
The hotel is in a convenient location surrounded by many F&B outlets, offering a great stay with comfortable rooms and fantastic service. While the room size may be a bit small, the value for money is evident. The dining experience is exceptional, especially with unique beverages, but there could be more variety in the menu.
Rooms
8.0
The room was lovely and very comfortable.
Service
9.0
The service was fantastic, especially Ming on reception and the Exec Sous Chef who went the extra mile to assist.
Location
9.0
The location was great, surrounded by many dining options and close to malls and public transportation.
Dining
9.0
The dining experience was exceptional with unique beverages and delicious food.
Facilities
8.0
The hotel facilities were modern and convenient for a pleasant stay.
Christine
United Kingdom,
May
2023
8.6/10
My stay at the hotel was fantastic! The room was extremely spacious and comfortable, although the 10cm gap between the window and the curtain meant I woke up with sunlight. The location was splendid, and the service was very attentive and welcoming. The dining experience was delightful with friendly staff. However, the useless service was a drawback.
Rooms
9.0
The room was very comfortable with an enclosed balcony.
Service
8.0
The staff were very attentive and very welcoming.
Location
9.0
The hotel is nearby many shopping centers and excellent for a short break in the city.
Dining
9.0
The dining experience was very good with friendly staff willing to cater to your preferences.
Facilities
8.0
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